Network Degradation

Incident Report for Zowie

Resolved

The incident has been resolved.
Posted Nov 18, 2025 - 15:44 UTC

Monitoring

The network provider has confirmed that the issue has been resolved and service should be fully restored.
Posted Nov 18, 2025 - 14:52 UTC

Update

The network provider is continuing to implement a fix to the root cause of the degradation.
Posted Nov 18, 2025 - 14:10 UTC

Update

The network provider has identified the root cause of the degradation and is implementing a fix.
Posted Nov 18, 2025 - 13:11 UTC

Update

We are continuing to monitor the situation with the global network provider at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 and will provide further updates as more information becomes available.
Posted Nov 18, 2025 - 12:15 UTC

Identified

We have identified network degradation in this region stemming from a global network provider and will update as soon as we have further information.
Posted Nov 18, 2025 - 11:46 UTC
This incident affected: Chat (Standalone Widget, Live Chat Widget, Embedded Widget, Chat API).