Delay in receiving chatbot and agent responses by widget users

Incident Report for Zowie

Resolved

We can confirm that the incident is now fully resolved. We've had a 9-minute window (9:46 UTC - 9:55 UTC) in which messages have been delayed from the widget user perspective.

Posted May 05, 2023 - 10:02 UTC

Monitoring

The issue is now resolved, we are monitoring to confirm.

Posted May 05, 2023 - 09:56 UTC

Identified

We've identified the root-cause, applying fix now

Posted May 05, 2023 - 09:55 UTC

Investigating

We are currently investigating this issue.

Posted May 05, 2023 - 09:46 UTC